Companies that process data for us
| Provider | What it does for Owl | Data involved | Where |
|---|---|---|---|
| Cloud hosting Our server and storage provider | Runs the servers that hold Owl's database, sign-in and file storage, and that run the Owl website and our internal admin panel. | Almost everything in your family's account: sign-in details, family members and permissions, children's profiles, plans, places, payment reminders, contacts, care cards, documents, voice command text, Kids mode activity and check-ins, location and screen time when they're turned on, captured messages, product analytics, website visits and early-access sign-ups. | [United States: confirm the production servers are there] |
| Postmark AC PM, LLC (ActiveCampaign) | Sends sign-in codes and account emails, and receives the emails you forward to Owl. | Your name and email address, sign-in codes, and the emails you forward to Owl. | United States |
| OpenAI OpenAI OpCo, LLC | Its AI models read the messages you share with Owl and answer your questions about your family's plans. | The messages, screenshots, PDFs and emails you ask Owl to read, and the questions you ask. These can mention your children. Adult accounts only, never Kids mode. | United States and other countries where OpenAI runs its services |
| Mapbox Mapbox, Inc. | Provides maps, address search and drive times. | Addresses you search for or save, start and end points for drive times, and the area of the map on screen, with the device's IP address. Parent app only, never Kids mode. | United States |
| RevenueCat RevenueCat, Inc. | Keeps track of Family Plus subscriptions bought through Apple or Google. | Subscription status, product, trial and renewal dates and store country, linked to an anonymous app user ID. | United States |
| Firebase Cloud Messaging Google LLC | Delivers Owl's reminders and alerts as push notifications. | A push token for each device, and encrypted notification content that only the Owl app can read. | Google data centres worldwide |
| Apple Push Notification service Apple Inc. | Delivers push notifications to iPhones and iPads. | A push token for each iPhone or iPad, and encrypted notification content that only the Owl app can read. | Apple's servers (Apple doesn't say where) |
| Sentry Functional Software, Inc. | Collects crash reports so we can find and fix bugs. | Crash reports from the parent app, admin panel and servers: device model, operating system, app version, the error and a scrubbed trace, with an app-install ID. No names, content or location, and nothing from Kids mode. | United States |
| Email Our email provider | Runs our mailboxes, including support and privacy requests. | The emails you send to our support and privacy addresses, and our replies. | [Country where our email provider stores mail] |
Nothing collected from a child in Kids mode is ever sent to OpenAI, Mapbox or Sentry. Messages a parent asks Owl to read can mention their children; see Owl's AI features and the Children's privacy notice.
Services you use through your phone
These companies provide services to you directly, under their own terms and privacy policies, when you use Owl on their devices and stores. They are not our processors.
| Company | Role |
|---|---|
| Apple App Store | Sells Family Plus on iPhone and iPad and handles payment, renewals and refunds under Apple's own terms. |
| Google Play | Sells Family Plus on Android and handles payment, renewals and refunds under Google's own terms. |
| Sign in with Apple | If you choose it, Apple confirms who you are and gives Owl your name, an account ID and your email address or a private relay address. |
| Sign in with Google | If you choose it, Google confirms who you are and gives Owl your name, email address and an account ID. |
| Apple speech recognition | Turns your spoken voice commands into text on your iPhone or iPad, or on Apple's servers, depending on your device and settings. Owl receives only the text. |
| Google speech recognition | Turns your spoken voice commands into text on your Android phone, or on Google's servers, depending on your device and settings. Owl receives only the text. |
Changes to this list
We update this page before a new provider starts handling personal information. To be told about changes, or to ask about a provider, email privacy@owlbell.com.